Refund policy

Returns & Refunds

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To request a return, please contact us at hello@cancafe.nz before sending your item back. Items returned without first requesting a return may not be accepted.

Return Shipping

For change-of-mind returns, the customer is responsible for arranging and paying return shipping. Original delivery charges are not refundable for change-of-mind returns.

PET Cans & Lids

For hygiene and product-integrity reasons, opened or used packs of PET cans or lids cannot be returned for change of mind. Unopened packs may be returned within the 30-day return period provided they remain unused and in their original packaging.

Can Sealing Machines

Can sealing machines may be returned for change of mind within 30 days provided they are unused, undamaged and returned in their original packaging with all supplied parts and accessories.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect. We will assess the issue and arrange an appropriate remedy.

Nothing in this policy limits or excludes any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. Approved refunds will be made to your original payment method. Please allow time for your bank or card provider to process the refund.

For questions about returns or refunds, contact us at hello@cancafe.nz