Shipping policy

We aim to ship have our product to you in 24hrs with tracking details provided.

Change of Mind/Returns

• Timeframe: We generally allow returns within 14 days.
• Condition: Items must be unopened, factory-sealed, unused, and in original packaging.
• Fees: Opened or uninstalled items often incur a restocking fee (around 15% to 20%) or are restricted to store credit.

Faulty Appliances (Legal Rights)

• Statutory Protections: Under local consumer law like the Consumer Guarantees Act, appliances must be safe, durable, and fit for purpose. [1]
• Minor Faults: We can choose to repair, replace, or refund the item within a reasonable time.
• Major Faults: If the defect is substantial or cannot be fixed, the consumer has the right to choose a full cash refund or a replacement.